SHIPPING & RETURNS
Shipping Policy
Street Culture We Trust is committed to delivering your order quickly and efficiently. Please review our shipping guidelines below.
Order Processing
-
All orders are processed within 2–5 business days (excluding weekends and holidays).
-
You will receive a confirmation email once your order has shipped.
-
During high-volume periods, processing times may be slightly extended.
Shipping Rates & Delivery Times
-
Shipping costs are calculated at checkout based on your location and selected shipping method.
-
Estimated delivery times vary depending on destination and carrier.
-
Delivery times are estimates and are not guaranteed.
Shipping Address
-
Customers are responsible for providing accurate and complete shipping information.
-
We are not responsible for orders shipped to incorrectly entered addresses.
-
If you notice an error in your address, please contact us immediately.
Tracking Information
-
Once your order has shipped, a tracking number will be provided via email.
-
Please allow up to 24–48 hours for tracking updates to appear.
Return & Exchange Policy
Street Culture We Trust want you to love your purchase. If something isn’t quite right, we’re happy to offer an exchange under the terms below.
Exchanges must be requested within 14 days of the delivery date.
Requests made after 14 days of receiving your item will not be accepted.
To qualify for an exchange:
-
Items must be unworn, unwashed, and unaltered
-
All original tags must be attached
-
Items must be returned in their original packaging
We reserve the right to refuse exchanges that do not meet these conditions.
Non-Exchangeable Items
The following items are not eligible for exchange:
-
Final sale or clearance items
Shipping Costs
-
Customers are responsible for all return shipping costs
-
Original shipping fees are non-refundable
-
We recommend using a trackable shipping service, as we are not responsible for lost return packages
Exchange Process
-
Once we receive and inspect your item, we will process your exchange within 5–7 business days
-
Exchanges are subject to product availability
-
If the requested item is unavailable, store credit may be issued at our discretion